Privacy Policy

Your privacy is our priority. Learn how we collect, use, and protect your information in compliance with educational privacy laws.

Last updated: January 15, 2024

Privacy Commitment

We're committed to protecting your privacy and complying with all applicable educational privacy laws.

COPPA Compliant

Full compliance with Children's Online Privacy Protection Act

FERPA Compliant

Adheres to Family Educational Rights and Privacy Act

Data Encryption

All data encrypted with AES-256 industry standard

No Data Sales

We never sell or share personal information with third parties

Table of Contents

Introduction

EduTech Solutions ("we," "our," or "us") is committed to protecting the privacy and security of all users of our educational platform, including SnapSheet, Time Bank, and Study Buddy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

We are fully compliant with the Children's Online Privacy Protection Act (COPPA), the Family Educational Rights and Privacy Act (FERPA), and other applicable privacy laws. This policy applies to all users, including students, teachers, parents, and school administrators.

Information We Collect

Account Information

Information provided when creating an account

Examples include:

  • Name
  • Email address
  • School affiliation
  • Role (teacher/student/parent)

Retention: Duration of account + 30 days after deletion

Educational Data

Information related to educational activities

Examples include:

  • Assignment submissions
  • Grades
  • Progress reports
  • Learning analytics

Retention: As required by educational institution policies

Usage Information

Information about how you use our services

Examples include:

  • Login times
  • Feature usage
  • Device information
  • IP addresses

Retention: 24 months for analytics, immediately anonymized

Communication Data

Information from your communications with us

Examples include:

  • Support tickets
  • Feedback
  • Email correspondence

Retention: 3 years for support history and legal compliance

How We Use Information

We use the information we collect solely for educational purposes and to provide our services:

  • To provide and maintain our educational services
  • To personalize learning experiences and track progress
  • To communicate with users about their accounts and our services
  • To provide customer support and respond to inquiries
  • To improve our services through anonymized analytics
  • To comply with legal obligations and protect rights and safety

Important Note:

We do NOT use personal information for advertising, marketing to students, or any commercial purposes outside of providing our educational services.

Information Sharing

We do not sell, trade, or rent personal information to third parties. We may share information only in the following limited circumstances:

With Educational Institutions

We share student data with their school or district as directed by the educational institution and in accordance with FERPA requirements.

With Parents/Guardians

Parents and legal guardians have access to their child's educational records and progress in compliance with COPPA and FERPA.

Service Providers

We may share data with trusted service providers who help us operate our platform, all under strict data processing agreements.

Legal Requirements

We may disclose information when required by law, court order, or to protect the rights, property, or safety of our users.

Data Storage & Security

We implement industry-standard security measures to protect your information:

Encryption

  • • AES-256 encryption for data at rest
  • • TLS 1.3 encryption for data in transit
  • • Encrypted database backups

Access Controls

  • • Multi-factor authentication
  • • Role-based access permissions
  • • Regular access reviews

Infrastructure

  • • SOC 2 Type II certified data centers
  • • Regular security audits
  • • Intrusion detection systems

Personnel

  • • Background checks for all staff
  • • Regular security training
  • • Confidentiality agreements

Children's Privacy (COPPA Compliance)

COPPA Compliance

We are fully compliant with the Children's Online Privacy Protection Act (COPPA) and take special care to protect children under 13.

For Children Under 13:

  • We obtain verifiable parental consent before collecting personal information
  • We collect only information necessary for educational purposes
  • Parents can review, delete, or refuse further collection of their child's information
  • We do not require children to disclose more information than necessary

Parental Rights:

Parents have the right to review personal information collected from their child, direct us to delete such information, and refuse to permit further collection. To exercise these rights, contact us at privacy@edutechsolutions.com.

Educational Records (FERPA Compliance)

FERPA Compliance

We comply with the Family Educational Rights and Privacy Act (FERPA) in handling educational records and personally identifiable information from education records.

When we provide services to educational institutions, we act as a "school official" under FERPA. This means we handle educational records in accordance with the institution's FERPA policies.

Educational Record Protections:

  • We use educational records only for legitimate educational purposes
  • We maintain the confidentiality of educational records
  • We do not re-disclose educational records without authorization
  • We destroy or return records when our agreement ends

Your Rights & Choices

You have several rights regarding your personal information. Contact us to exercise these rights:

Access Rights

Request a copy of your personal information we have collected

Correction Rights

Request correction of inaccurate or incomplete information

Deletion Rights

Request deletion of your personal information (subject to legal requirements)

Portability Rights

Request transfer of your data to another service provider

Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us:

Privacy Officer

privacy@edutechsolutions.com

Mailing Address

EduTech Solutions
Privacy Department
123 Education Blvd, Suite 500
Tech City, TC 12345